Bethel Help Desk

Help Desk Overview

Below you will find methods to identify problems with Bethel’s Technology and Building systems. These include:

Information Technology (IT) Support

  • Information Technology (IT)

    • Computers, Networks (wired and wireless), Printers, etc.

    • SharePoint, OneDrive, MS365 applications, User Accounts

  • Other Technology-related systems

    • Projection, audio, video, etc.

    • PushPay, CCB

  • Building systems

    • HVAC, lighting, security, etc.

Bethel has joined with Rooted Software to provide Information Technology support for our staff throughout the campus.

Rooted Software Service Desk Support Scope              

  • Standard Bethel-issued desktop/laptop/mobile device support provided via phone call and remote connection into impacted machines. This includes standard system and application support and troubleshooting, machine-level connectivity troubleshooting, and other general machine-level break-fix response

  • Standard computer peripheral support to include, computer docks, monitors, webcams, printers, scanners, and external input devices including mice and keyboards

  • Standard support and troubleshooting of business applications such as email hosting services, file collaboration, video conferencing, and other platforms (both on-premises as well as cloud)

  • Onsite support available when issues cannot be resolved remotely

Requesting Support

Our Staff and identified Ministry Team leads can request support as follows:

  • Routine Support Hours: Mon-Fri 6am-5pm   

  • Call: (785) 347-9300 Option 1 OR (719) 394-8300 Option 1

    • Call (leave message) for After Hours Emergencies (major systems failure)

  • Submit online using the ‘Green Leaf’ menu Option in the Task Tray on the staff computer

  • Email:  support@rooted.software

  • Provide: Church Name, Your Name, Call back Phone #, and a description of the problem

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Problems with Bethel’s technology systems?

Please tell us as soon as possible using one of the methods below.

Doing so will allow a quick repair and perhaps avoid impacting other users.

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#1: Submit a Tech Request form at this link:

https://www.bethellutheran.net/tech-request

#2:  Call the church office at:  719 570-9800

#3:  Send an email to one or more of the following addresses:

Maintenance Needs for Bethel’s building?

We take pleasure in ensuring our building and it’s systems are looking good and working properly, but we can't always see everything. 

If you've seen something around Bethel that looks like it needs to be repaired we want to hear about it.

Please tell us as soon as possible using one of the options below.

  1. Click on this link and complete the form to request maintenance work

  2. Send an email to: office@bethellutheran.net

  3. Call the church office at: 719 570-9800